1. INTRODUCTION
This document (along with all documents mentioned herein) sets out the Terms and Conditions governing use of this website and the request for items under a rental system offered on this site (hereinafter the “Terms and Conditions”). We would kindly ask you to carefully read these Terms and Conditions and our Data Protection Policy laid down in the Legal Notice before using this website. By using this website or placing an order on it, you are giving your consent to being bound by these Terms and Conditions and by our Data Protection Policy. Therefore, if you do not agree to all the Terms and Conditions and the Data Protection Policy you should refrain from using this website.
These Terms and Conditions could be amended. It is your responsibility to read them regularly as any terms currently posted at the time you place an order or, if you do not place an order, when you are using the website shall be in effect for all pertinent purposes.
If you have any query in relation to the Terms and Conditions or the Data Protection Policy you can contact us using our email address at info@servisgroup.es.
2. OUR DATA
The sale of items on this website is carried out under the name SERVIS by SERVIS COMPLET SL, a Spanish company with registered office at Carretera Ca l’Alaio, 2, 08820 El Prat de Llobregat (Spain), recorded in the Commercial Register of Barcelona in sheet no. B-103,376, folio 23, volume 26,449, 5th recording and with tax ID number B60375953, telephone number +34 934233107 and email address info@servisgroup.es.
3. YOUR DATA AND VISITS TO THIS WEBSITE
Any information or personal data you provide us concerning yourself shall be processed in accordance with the provisions of the Data Protection Policy. When using this website, you are giving your consent to the processing of said information and data and you are stating that all the information or data you provide to use is true and accurately reflects reality.
4. USE OF OUR WEBSITE
When using this website and placing orders on it, you undertake to:
i. Make use of this website solely to submit queries or place legally binding orders.
ii. Not place any false or fraudulent order. If it may be reasonably assumed that you are placing an order of this nature we will be permitted to cancel it and report it to the relevant authorities.
iii. Provide us with your email address, postal address and/or other contract data in a true and precise manner. Moreover, you are consenting to allow us to use that information to contact you whenever necessary (see our Privacy Policy).
Unless you provide us with all the information we need we will be unable to process your order.
When placing an order on this website, you are stating that you are 18 years of age or older and that you have the legal standing to enter into agreements.
5. TERMS AND CONDITIONS OF SERVICE
All items are provided on a rental system basis; accordingly, in the event of impairment once set up, the exhibitor renting the items shall be responsible for any damage caused.
Owing to the continual renewal of materials, if necessary SERVIS reserves the right to change one element for a similar one.
After the exhibition/event, any furniture and structures will be removed and SERVIS will not be liable for any items left behind. If it is necessary to retrieve any materials you own, you must notify us prior to the start of the event via the customer service email address exhibitorservices@servisgroup.es and, if applicable, subject to assessment and acceptance by SERVIS.
Changes to orders
You must notify SERVIS of any changes to your orders via email. No order changes shall be accepted after the published deadline or in the case of items for which the specified deadline for that product has elapsed.
No request shall be accepted unless payment has been made prior to the relevant deadline.
SERVIS cannot be held liable for the delivery date for services requested five (5) days prior to the official event opening date.
Once the materials requested have been produced, assembled or delivered, no refunds shall be processed.
6. HOW TO PLACE AN ORDER
In order to place an order you should follow the online purchase process. Once all items you wish to rent have been selected, they shall be added to your cart. The following step will be to agree to the Legal Notice and the General Terms and Conditions of Service and complete the process by confirming your Shopping Basket and making payment. Next you will receive an email confirming you order has been received.
Please remember that before making payment you will be able to make changes to the details of your order during the purchase process.
7. TECHNICAL RESOURCES TO RECTIFY ERRORS
This website displays confirmation windows at various points during the purchase process that stop you from proceeding with your order if any of the data supplied on these sections have been completed incorrectly. Moreover, this website provides details about all the items that have been added to your basket during the purchase process. Therefore, before making payment you will be able to change the details of your order.
If you notice any error in your order after completing the purchase process, you should immediately get in contact with our customer service team at the email address mentioned above: exhibitorservices@servisgroup.es.
8. PRICE AND PAYMENT
The prices shown on the website for each item are stated in EUROS and do not include VAT. This will be added to the total amount payable if legally applicable pursuant to the Act and Regulation on Spanish Value Added Tax. The applicable VAT rate shall be that which applies at any given time.
Prices may change at any time, although potential changes will have no impact on orders for which we have sent out an Order Confirmation.
Our e-commerce system only accepts Visa, Mastercard, American Express and 4B cards as a method of payment. Any card details will be completed on a secure page and transferred using SSL technology with a certificate issued by GeoTrust Inc. and a 2048-bit key.
When completing the payment process, you are accepting that you are responsible for the transaction being made and confirming that the credit card belongs to you.
In order to minimise the risk of unauthorised access, the details of your credit card will be codified. Credit cards are subject to checks and authorisations from the issuing institution. If the institution does not authorise payment, we cannot accept liability for any delay or absence of delivery.
9. LIABILITY AND LIABILITY EXEMPTION
Unless expressly stipulated to the contrary in these Terms and Conditions, our liability with regard to any product rented on our website shall be strictly limited to the rental price for said product.
Moreover, and unless a legal provision stipulates otherwise, we cannot accept any liability for the following losses regardless of the cause:
a. Loss of revenue or sales.
b. Loss of business.
c. Loss of profit or loss of contracts.
d. Loss of expected savings.
e. Loss of data.
f. Loss of processing or business time.
10. INTELLECTUAL AND INDUSTRIAL PROPERTY
You acknowledge and give your consent to the fact that any copyright, registered trademarks and other intellectual and industrial property rights relating to the materials or content incorporated as part of the website shall at all times belong to us or any party that grants us a license to use them. You may use said material solely in the manner expressly authorised by us or by the party that grants us the license for use. This shall not prevent you from using this website as necessary to copy information about your order or contact details.
11. VIRUSES, PIRACY AND OTHER CYBER ATTACKS
You must not engage in improper use of this website by intentionally introducing viruses, trojans, worms, logic bombs or any other programme or material that is technologically harmful or damaging. You must not attempt to gain unauthorised access to this website, the server on which the page is hosted, or any server, computer or database associated with our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this stipulation could lead to offences being committed as laid down in applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to identify the attacker. Furthermore, in the event of a breach of this stipulation, authorisation for you to use this website shall be withdrawn with immediate effect.
We cannot be held liable for any damages or losses stemming from a denial-of-service attack, virus or any other technologically harmful or damaging programme or material that may affect your computer, IT equipment, data or materials due to the use of this website, or due to downloading content from it or content to which it redirects.
12. LINKS FROM OUR WEBSITE
If our website contains links to other websites and third party materials, those links shall only be provided for informational purposes and we have no control whatsoever over the content of such websites or materials. Consequently, we cannot accept liability for any damages or losses stemming from the use thereof.
13. WRITTEN COMMUNICATIONS
By using this website, you accept that most of your communication with us will be carried out electronically. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you are giving your consent to use this electronic means of communication and you acknowledge that all agreements, notices, information and other communications that we send to you electronically comply with the legal requirement of being in written format. This condition shall not affect any rights acknowledged by law to which you are entitled.
14. NOTIFICATIONS
Notifications that you send to us should preferably be sent to our email address exhibitorservices@servisgroup.es. Pursuant to the provisions of stipulation 12 above and unless stipulated otherwise, we may send you communications to the email address or to the postal address provided by you when placing an order.
Notifications will be considered received and suitably served upon being posted on our website, 24 hours after an email has been sent or three days after the postmark date shown on any letter. In the case of a letter, to certify that a notification has been served it shall suffice to demonstrate that the address was correct, that it was properly stamped and that it was duly delivered at the post office or in a letterbox. In the case of email, it shall suffice for it to have been sent to the email address designated by the recipient.
15. EVENTS BEYOND OUR CONTROL
We cannot be held liable for any non-fulfilment or delay in the fulfilment of any of the obligations taken on if this is due to events that are beyond our reasonable control (“force majeure”).
Cases of force majeure will include any act, event, non-performance, omission or accident beyond our reasonable control, including:
a. Strikes, lockouts or other industrial action.
b. Civil unrest, riots, invasions, terrorist threats or attacks, wars (declared or undeclared), or threats or preparations for war.
c. Fires, explosions, storms, floods, earthquakes, subsidences, epidemics or any other natural disaster.
d. Impossibility to use trains, ships, aircraft, motor transport or other means of transportation whether public or private.
e. Impossibility to use public or private telecommunications systems.
f. Acts, decrees, legislation, regulations or restrictions imposed by any government or public authority.
It will be understood that obligations shall be suspended – or definitively terminated if the exhibition or event is cancelled – for as long as the circumstance of force majeure applies. We will adopt all reasonable measures to seek to end the force majeure or to find a solution enabling us to fulfil our obligations despite the circumstance of force majeure.
16. WAIVER
Failure by us to enforce stringent compliance by you with any of the obligations you have taken on pursuant to an agreement or these Terms and Conditions or failure by us to exercise any rights or actions to which we are entitled pursuant to an agreement or the Terms and Conditions shall not be tantamount to a waiver or limitation whatsoever with regard to said rights or actions, nor shall it amount to you being released from the requirement to fulfil those obligations.
No waiver by us of any specific right or action shall imply a waiver of other rights or actions stemming from an agreement or the Terms and Conditions.
No waiver by us of any of these Terms and Conditions or rights or actions stemming from an agreement shall become effective unless it has been expressly established that it is a waiver, it has been formally enacted and you have been notified in writing in accordance with the provisions of the Notifications section above.
17. PARTIAL ANNULMENT
If any of these Terms and Conditions or any provision of an agreement is declared null and void and rendered ineffective by means of a definitive resolution from a relevant authority, the remaining Terms and Conditions shall remain in effect and not be in any way impacted by said declaration of annulment.
18. OUR RIGHT TO AMEND THESE TERMS AND CONDITIONS
We are entitled to review and amend these Terms and Conditions at any time.
You shall be bound by the policies and Terms and Conditions in effect at the time of using this website or when you place each order, unless we are required by law or a resolution from any government organisation to introduce retroactive changes to said policies, Terms and Conditions, or Privacy Declaration. If this is the case, any potential changes shall also affect orders you made beforehand.
19. APPLICABLE LEGISLATION AND JURISDICTION
Use of our website and the request of rental items offered on it shall be governed by Spanish legislation.
In the event of any conflict arising or linked to use of the website or any agreements signed as a result shall be subject to the jurisdiction of the law courts of Barcelona.